Shipping policy

Shipping Policy

Welcome to National Discount Pool Supplies! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policies and delivery instructions below.

Shipping Rates & Delivery

Free Shipping: Orders over $75 qualify for free shipping within the 48 contiguous United States.
Flat Rate Shipping: A flat-rate shipping and handling fee of $10.99 applies to orders under $75. (Note: This fee increases to $12.99 for orders shipped to CA, WY, WA, OR, ID, MT, NV, AZ, UT, & NM).

Order Processing, Modifications & Cancellations

Processing & Modifications: Due to our quick processing times, orders cannot be modified once they are placed. We can only change the billing address if it was entered incorrectly.
Cancellations: If you need to cancel an order, please contact us immediately. Orders cannot be canceled once they have been packaged or shipped. We reserve the right to cancel orders if billing/shipping addresses cannot be verified or if we suspect fraudulent activity.

Standard Ground Shipping (USPS, UPS, FedEx)

Lost or Stolen Shipments: While we are not responsible for lost shipments, we will work with the shipping carrier to investigate and file necessary claims. Once an item has been marked as successfully delivered by the carrier, we are no longer responsible for loss, theft, or items removed from their place of delivery. Please ensure your delivery address is secure.

Freight Carrier Shipments (Large/Heavy Items)

Large or heavy items are shipped via a freight carrier. Please review the following rules carefully to ensure a smooth delivery:

Delivery Location & Appointments

Freight carriers are responsible for curbside or driveway-end delivery only.
Due to liability concerns, drivers cannot bring shipments into garages, up driveways, or closer to the home. We recommend having help on-site to move your delivery if needed.
You may be required to sign for the delivery. If a signature is required, the freight carrier will typically contact you to schedule a delivery appointment.
If no signature is required, your shipment may be delivered at the earliest available time without notice.

Liftgate Services

If a liftgate was not purchased with your order, you are strictly responsible for unloading the item from the truck.
If a liftgate is requested after shipment, additional carrier fees will apply. You (the customer) are responsible for these fees, and we will contact you for payment.

Delivery Modifications & Storage (NOT PERMITTED)

Once your order is on its way, we kindly ask that you receive your delivery as scheduled.
Please do not contact the freight carrier to request shipment holds, delayed deliveries, or terminal storage, as we are unable to accommodate these changes during transit.
The customer is fully responsible for any extra fees incurred during transit. If unauthorized changes are made, or if the carrier bills us for storage, re-delivery fees, or any other surcharges caused by the customer, you are responsible for these costs and we will contact you for immediate payment.
Refused Shipments: If you refuse a freight shipment for any reason other than visible, noted damage, you are responsible for all shipping charges (both to and from your location).

Damage Reporting Instructions

If You Receive a Ground Shipment (UPS/FedEx):

If the package is visibly damaged upon delivery, please take photos, refuse the shipment, and notify us immediately. We will replace your order.
If the package is intact but the item is defective, contact us within 10 days of receipt.

If You Receive a Freight Shipment:

If you are present for delivery: Thoroughly inspect the shipment before signing. Look for any visible signs of damage to the boxes and product inside. If any damage is noticed, it must be clearly noted on the delivery receipt with the help of the driver.
Important: Once you sign without noting damage, you are accepting the shipment as-is. Claims for damages cannot be processed after a clean signature. Undocumented damage means you are responsible for any replacement costs.
If you are NOT present: Inspect the shipment as soon as possible.
Reporting Timeframe: Any freight damage must be reported to us within 24 hours of delivery. If damage is reported later than 24 hours, we may not be able to file a claim with the freight carrier.