FAQ

Price Match Terms and Condition

Products:

• Must be an identical product (same brand, model, size, color, etc.)
• Must be in stock and available for immediate shipment from the competitor.
• Must be sold and shipped by the competitor (not a third-party marketplace seller).
• May exclude certain brands, product categories, or special orders.
• Any potential shipping or handling fees from the competitor will be taken into consideration.

Competitors:

• Must be an authorized retailer of the product.
• May be limited to specific competitors (e.g., major online retailers) or geographic locations.
• May exclude marketplace sellers, auction sites, or membership clubs.

Pricing:

• Must be a currently advertised price (not including typos).
• May exclude bundle offers, rebates, coupons, or free gifts.
• Will require proof of the lower price (e.g., a link to the competitor's website or written offer from competitor).

Timing:

• Price match requests may need to be made before purchase.

Other:

• The company reserves the right to verify the price and competitor's eligibility.
• The company reserves the right to limit quantities or refuse a price match request at its discretion.
• The price match guarantee may be subject to change or termination without notice.

What if my item is defective after the 30 day exchange period?

Please give us a call at 866-736-0732 or email us at: Info@ShopNDPS.com with any questions on manufacture's warranty.

What happens if an item is out of stock?

If an item in your order is out of stock and we have no suitable substitutes, we will ship the available items and either refund you for the missing item or ship it separately as soon as it becomes available (if we expect it to be restocked quickly).

When will my item ship?

• In-stock items typically ship within 1-2 business days.
• Safety pool covers may take 2-14 business days to ship, depending on size, style, and color. Please contact us for current shipping estimates.
• Pool kits typically take 4-6 business days to ship.
• Special order items may have longer shipping times. Please contact us for an estimated shipping time for special order items.

Please note:

• Shipping times are estimates and reflect the time it takes for your order to be shipped after it has been processed, not from the time the order was placed.
• Transit times are in business days and may be affected by weather and holidays.
• Your order may be shipped via FedEx or UPS. You will receive tracking information once your order ships.

How can I pay for my merchandise?

We accept Mastercard, Visa, American Express, Discover, Apple Pay, PayPal, and Google Pay for online orders. We also accept checks for orders over $500. Please contact us at 1-866-736-0732 or info@ShopNDPS.com before sending a check to confirm your order total. 

The Product I am ordering states it will be shipped via Freight Truck. What does this mean?

If you're order is being shipped freight please click here to view important instructions on freight deliveries.

Above-ground pools, pool packages, and larger chemical packages will be shipped via freight. You will receive a tracking number and a call from the freight carrier to schedule delivery.

• Liftgate service is available for an additional fee and must be requested at the time of order.
• If liftgate service is not requested, you will need assistance unloading the shipment.

If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.

Hazardous Shipments

We reserve the right to cancel any pool chemical order deemed hazardous to ship due to the size of the order or the chemical combinations within the order.

IMPORTANT NOTICE

National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect and/or alterations. We will not be held liable for any bodily injury from the use of any products. Some photos are for illustration purposes only

Do you have a printed catalog?

At this time we do not have a printed catalog, all of our available items can be found on our online website.

Do I have to pay Sales Tax?

National Discount Pool Supplies is located in Wisconsin and we abide by Tax Regulations as we ship across the continental US.  You may be required to pay sales tax in the states below:

Arkansas, Georgia, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin.  This list is subject to change at any time. 

Are you a tax-exempt organization?  

Follow these two steps:

1. Sign up for an account on our website. 
2. Please email us at Info@ShopNDPS.com with your company's information along with the Tax Exempt form for review (and let us know that you signed up with an account!)

From there it takes approximately 1-3 business days for us to get your account set up to be automatically tax-free.  Please contact us for any questions you have. 

Product Warranties

All products are backed by the original manufacturer's warranty. For issues within 30 days of purchase, please contact our customer service team for assistance.

After 30 days, any warranty claims must be processed directly through the manufacturer. We are happy to provide you with the necessary manufacturer contact information and warranty details.

Please note that once a product has been used, any technical or defective issues will be covered under the manufacturer's warranty terms and conditions. We do not issue credits or refunds for products under manufacturer warranty.

Information on our Texting Program:

National Discount Pool Supplies, LLC operates a mobile messaging program subject to these Mobile Messaging Terms and Conditions (the “Mobile Messaging Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy. 1. Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include [promotions, specials, other marketing offers, and abandoned checkout reminders]. Transactional messages relate to an existing or ongoing transaction and may include [order notifications and updates, appointment reminders, and other transaction-related information]. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary [but will not exceed 4 messages per month]. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts. 2. User Opt-In: By providing your mobile phone number to us, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at [insert email or other contact method]. Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary. 3. User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to optout of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us. Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed. 4. Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program. 5. Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.