Return Policy
All returns must be approved via email: info@ShopNDPS.com or by logging in to your account and requesting a return.
30 Day Return Policy: If you need to return your purchase, we will gladly accept your merchandise back within 30 days of day item shipped. Purchases can be sent back for an exchange or refund to original form of payment used. Item must include all original parts & manuals and must not fall in our "Non-Returnable Items" category.
-Shipping charges cannot be refunded. Shipping charges for the product being sent back & shipping charges originally paid by National Discount Pool Supplies, LLC for the product to the customer is then the responsibility of the customer. Open or used equipment is not returnable.
-Please allow up to 10-14 business days after you have shipped back your return for the refund to be processed.
-If an order or item was returned and not in pristine brand-new condition based on our judgment, the customer is subject to up to a 25% restocking fee that will depend on the condition of the return.
How To Return Merchandise If your item is still within the 30 day return policy and has been approved by an associate via email, you are eligible for a return and refund. All returns must be sent via USPS, UPS or FedEx at customers responsibility. They must be dropped off at the transit company within the 30 day return policy. All return shipping costs are the responsibility of the buyer. National does not reimburse for any freight costs. At this time we do not offer any exchanges or store credits.
All re-delivery fees, refusal fees and/or incorrect address at the customers fault will be at the responsibility of the customer and will be taken out of refund.
Non-Returnable Items: Special Order items, pool paint, Installed Pool Steps/ladders, In Ground and Above-ground Pool Liners, Safety Pool Covers, Above Ground Pools. All Pool Chemicals and Spa Chemicals are not returnable. *Winter Pool Covers and Above Ground Pool liners that are returned within the 30 days but have been opened from original packaging are subject to a 40% restocking fee
- Stock Safety Cover sizes have a base $40.00 restocking fee, additional fees may apply depending on the condition of the cover once it is returned and any missing hardware or packaging.
- Stock Sundomes have a 25% base restocking fee, additional fees may apply
***If an item under this category gets returned it will be denied of a refund.
Shipping
All orders over $50.00 will receive FREE shipping & no handling fees. Orders under $50.00 will incur a flat rate shipping and handling fee of just *$9.99.
*Flat rate may be $12.99 if you are located in these states due to the rising cost of shipping: CA, WA, OR, ID, MT, NV, AZ, UT & NM.
NOTE: this only applies to orders shipped within the 48 United States.
All re-delivery fees, refusal fees and/or incorrect address at the customers fault will be at the responsibility of the customer and taken out of refund.
Q: What if my product is damaged or incorrect when I receive it?
If your item is damaged because of shipping damages OR if you received an item different from what you ordered please contact our customer service team right away via email: info@shopndps.com or 866-736-0732.
*We need to be notified within 10 days of the products delivery of any possible product damage or incorrectly shipped items. If you are there when the shipment is being delivered and the package looks like it has been damaged (chemical spill, hole in the box, crushed box) please refuse the shipment and National Discount Pool Supplies will replace your order. National will not be held responsible for any products that come damaged that were not alerted to us in that 10 day time period. National will also not be held responsible for incorrect items shipped that we were not notified of within that 10 day period. If the products are damaged do not dispose of the shipping box as we will need it to file a claim. National Discount Pool Supplies is not responsible for the potential weather or unforeseen issues the shipping carrier may experience while the order is in transit.
NOTE: IF THE BOX OF ANY ITEM APPEARS TO BE TORN, RIPPED AND/OR DAMAGED PLEASE HAVE THE TRUCK DRIVER MAKE A NOTE ON THE BILL OF LADING IN THE EVENT A DAMAGED GOOD CLAIM NEEDS TO BE FILLED. *Take clear photos showcasing the damage to not only the product but the box and its condition upon arrival. The more pictures, the better!
If the box your item has been shipped and it doesn't look damaged and your merchandise is still defective, give our customer service team a call within 10 days of receipt of product at 1-866-736-0732.
Package lost in transit
Lost Shipment? Here's What to Do. While we hope it never happens, if your shipment gets lost during the transit and delivery process, please let us know right away. We'll collaborate with the shipping carrier to investigate the problem and file any necessary claims. Please keep in mind that National Discount Pool Supplies, LLC is not responsible for any lost shipments or deliveries. Nevertheless, we're committed to helping you find a solution.
How do I modify an order?
Due to how quickly our team processes & ships orders changes cannot be made to an order after it has been placed. Shipping address cannot be changed once the order is placed, however we can alter the billing address if it was entered incorrectly. If the entered shipping address is incorrect and the order has already been shipped National Discount Pool Supplies is not responsible for any return shipping fees, stop shipment fees or responsible if the order is a loss.
Contact Us If you have any questions about your order or need to request a *cancellation.
*An order cannot be cancelled if it is found to be already packaged and awaiting pick up by the Transit Carrier or if it has been shipped
Why was my order cancelled?
We reserve the right to cancel any order. Your order may be cancelled if the billing and shipping addresses are different and cannot be verified. We check for fraudulent orders, and because of this we have a strict policy when it comes to different billing and shipping addresses. If your billing and shipping addresses are located in different states your order may be automatically cancelled.