Shipping & Returns
Return Policy
- Initiating a Return: To initiate a return, please request approval within 30 days of the item's shipment date. You can do this by emailing info@ShopNDPS.com or logging into your account.
- Eligibility: We accept unused and unopened merchandise in its original packaging with all parts and manuals for a full refund or store credit.
- Exclusions: The following items are non-returnable:
- Special order items
- All pool and hot tub chemicals
- Installed pool steps/ladders
- In-ground and above-ground pool liners
- Safety pool covers
- Above-ground pools
- Tarp winter covers that have been removed from their packaging
- Restocking Fees:Shipping Costs: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
- Stock safety covers: $40 base restocking fee (additional fees may apply)
- Stock sun-domes: 25% base restocking fee (additional fees may apply)
- Open or used items are non-returnable.
- Items returned outside the 30-day window or not in pristine condition may incur a restocking fee or be ineligible for a refund.
- Refunds: Please allow 10-14 business days for your refund to be processed once we receive the returned item.
- Return Shipping: Approved returns must be shipped via USPS, UPS, or FedEx within the 30-day return window. National Discount Pool Supplies is not responsible for any return shipping costs, re-delivery fees, refusal fees, or fees incurred due to an incorrect address provided by the customer.
Shipping
- Free Shipping: Orders over $75 qualify for free shipping within the 48 contiguous United States.
- Flat Rate Shipping: A flat rate shipping and handling fee of $10.99 applies to orders under $75. This fee may increase to $12.99 for orders shipped to CA, WY, WA, OR, ID, MT, NV, AZ, UT, & NM.
Damaged or Incorrect Items
- Notification: Please contact us within 24 hours of delivery if your item arrives damaged or if you received the wrong item. You can reach us at info@shopndps.com or 866-736-0732.
- Shipping Damage: If the package is visibly damaged upon delivery, please take photos, refuse the shipment, and notify us immediately. We will replace your order.
- Defective Items: If the package is not damaged but the item is defective, please contact us within 10 days of receipt.
- Freight Shipments: For orders shipped via freight carrier, please review our specific instructions [link to instructions].
- Lost Shipments: While we are not responsible for lost shipments, we will work with the shipping carrier to investigate and file any necessary claims.
Order Modifications and Cancellations
- Modifications: Due to our quick processing times, orders cannot be modified once placed. We can only change the billing address if it was entered incorrectly.
- Cancellations: To request a cancellation, please contact us as soon as possible. Please note that orders cannot be canceled once they have been packaged or shipped.
- Order Cancellation Reasons: We reserve the right to cancel any order. Orders may be canceled if the billing and shipping addresses differ and cannot be verified, or if we suspect fraudulent activity.
Contact Us
If you have any questions or concerns, please contact us at info@shopndps.com or 866-736-0732.