FAQ

 

Customer Assistance
*We are quickest to respond via email at this time.

Customer Service Hours: Monday-Friday 9am-5pm CST

Email: Info@ShopNDPS.com

Phone: 866-736-0732 

 

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Cancelling a Special Order Item
Special Order items cannot be cancelled after purchase. This would include but not limited to: Safety Pool Covers and Inground Pool Liners, Sun Domes, parts etc. Once ordered special ordered items cannot be cancelled nor refunded - no exceptions.
These items are produced and shipped directly by a manufacturer. If you would like to check to see if your item is considered a special order, ask us and we would be happy to help.
 

What are my shipping & handling costs?

All orders over $100.00 will receive FREE shipping & no handling fees. Orders under $100.00 will incur a flat rate shipping fee of *9.99.

*Flat rate may be 10.99 if you are located in these states due to the rising cost of shipping: CA, WA, OR, ID, MT, NV, AZ, UT & NM. 
NOTE: this only applies to orders shipped within the 48 United States.

What if my item is defective after the 30 day exchange period?

Please give us a call at 1-866-736-0732 or email us at: info@shopNDPS.com with any questions on manufacture's warranty.

 

When will my item ship?

Fast Shipping on In-Stock Items: All In-stock items ship in 1-2 business days, or less!
Safety Pool Covers take 2-14 business days to ship out depending on size, style and color. Call for current shipping times.
Pool Kits Pool kits take 4-6 handling days to ship out.
Special Order items may take longer depending on the item. If the item is marked special order item, please call or email for approx. Ship time.
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 *Estimated times above are after the order has been SHIPPED - not once the order was placed.
All transit times are done in business days. Transit times may be effected by weather and holidays.

 

How can I pay for my merchandise?

National Discount Pool Supplies, LLC accepts Mastercard, Visa, American Express, Discover, Paypal and Google Pay as forms of payment online. We accept checks for orders that total over $500.00, which you can send to us through the mail.  Please call 1-866-736-0732 or email us: info@ShopNDPS.com before sending in your order by check to get an accurate order total.

 

The Product I am ordering states it will be shipped via Freight Truck. What does this mean?

If you're order is being shipped freight please click here to view important instructions on freight deliveries.

A. Above Ground Pools, Pool packages, Pool Tables, and larger “bulk” Chemical package deals will be shipped freight by UPS or R&L Carriers. When your large shipment has left our facility, you will be updated with a tracking number per the carrier who is delivering your item. You will be called at the number provided by the freight carrier to set up delivery.

Lift gate service is available for your order that is being shipped freight. Lift gate service can range anywhere from $50-$200 depending on weight and size of the shipment. Lift gate service must be requested at time of order. If you are placing a phone order, please tell the customer service representative you would like lift gate service. If you are ordering online, please put the request in the notes area. A customer service representative will contact you regarding the extra charge.

If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.

What does it mean when it is noted by items that they are being shipped hazardous?

Pool Chemicals

National Discount Pool Supplies, LLC reserves the right to cancel any pool chemical orders deemed to hazardous to ship due to the size of the order or the chemical combination(s) within the order.

IMPORTANT NOTICE

National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect and/or alterations. We will not be held liable for any bodily injury from the use of any products. Some photos are for illustration purposes only

Do you have a printed catalog?

At this time we do not have a printed catalog, all of our available items can be found on our online website.

Do I have to pay Sales Tax?

National Discount Pool Supplies is located in Wisconsin and we abide by Tax Regulations as we ship across the continental US.  You may be required to pay sales tax in the states below:

Arkansas, Georgia, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and Wisconsin.  This list is subject to change at any time. 

Are you a tax-exempt organization?  Please email us at Info@ShopNDPS.com with your company's information along with the Tax Exempt form for review.

 

What type of warranty do your products carry?

1. Warranty Policy:

  • If you are experiencing an issue with your item within 30 days of purchase please contact customer service for support. After 30 days any manufacturer's warranties apply.
  • Products purchased through National Discount Pool Supplies, LLC that have an applicable warranty are processed and claimed through the manufacturer directly. 
  • Once a product has been used and is experiencing a technical or defective issue - any applicable warranty that the manufacturer would offer would take place from that point on.  A credit will not be issued. 
  • If you have any questions on how to claim the warranty for your product before or after the sale please contact customer service and we would be happy to provide you information. 

Information on our Texting Program:

National Discount Pool Supplies, LLC operates a mobile messaging program subject to these Mobile Messaging Terms and Conditions (the “Mobile Messaging Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile Messaging Terms and our Privacy Policy. 1. Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include [promotions, specials, other marketing offers, and abandoned checkout reminders]. Transactional messages relate to an existing or ongoing transaction and may include [order notifications and updates, appointment reminders, and other transaction-related information]. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary [but will not exceed 4 messages per month]. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts. 2. User Opt-In: By providing your mobile phone number to us, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at [insert email or other contact method]. Your participation in the Program is not required to make any purchase from us and your participation in the Program is completely voluntary. 3. User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to optout of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us. Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed. 4. Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program. 5. Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.