FAQ

COVID-19 UPDATE: We are Open & Shipping!

From all of us at National Discount Pool Supplies, we are happy that we are able to still supply you with great products and great customer service. As a family owned and operated business, we take pride in keeping our employees and their families safe. Here in our warehouse, we are enforcing strict social distancing rules as we navigate through this pandemic.

Customer Assistance
*We are quickest to respond via email at this time.

Customer Service Hours: Monday-Friday 9am-5pm CST

Email: Info@ShopNDPS.com

Phone: 866-736-0732 

 
Cancelling a Special Order Item
Special Order items cannot be cancelled after purchase. This would include but not limited to: Safety Pool Covers and Inground Pool Liners, Sun Domes, parts etc. Once ordered special ordered items cannot be cancelled nor refunded - no exceptions.
These items are produced and shipped directly by a manufacturer. If you would like to check to see if your item is considered a special order, ask us and we would be happy to help.
 

What are my shipping & handling costs?

All orders over $100.00 will receive FREE shipping & no handling fees. Orders under $100.00 will incur a flat rate shipping and handling fee of just $9.99.
NOTE: this only applies to orders shipped within the 48 United States.

What if my item is defective after the 30 day exchange period?

Please give us a call at 1-866-736-0732 or email us at: info@shopNDPS.com with any questions on manufacture's warranty.

 

When will my item ship?

Fast Shipping on In-Stock Items: All In-stock items ship in 1-2 business days.
Safety Pool Covers take 2-14 business days to ship out depending on size, style and color. Call for current shipping times.
Pool Kits Pool kits take 4-6 handling days to ship out.
Special Order items may take longer depending on the item. If the item is marked special order item, please call or email for approx. Ship time.
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 *Estimated times above are after the order has been SHIPPED - not once the order was placed.
All transit times are done in business days. Transit times may be effected by weather and holidays.

 

How can I pay for my merchandise?

National Discount Pool Supplies, LLC accepts Mastercard, Visa, American Express, Discover, Paypal and Google Pay as forms of payment online. We accept checks for orders that total over $100.00, which you can send to us through the mail.  Please call 1-866-736-0732 or email us: info@ShopNDPS.com before sending in your order by check to get an accurate order total.

 

The Product I am ordering states it will be shipped via Freight Truck. What does this mean?

If you're order is being shipped freight please click here to view important instructions on freight deliveries.

A. Above Ground Pools, Pool packages, Pool Tables, and larger “bulk” Chemical package deals will be shipped freight by UPS or R&L Carriers. When your large shipment has left our facility, you will be updated with a tracking number per the carrier who is delivering your item. You will be called at the number provided by the freight carrier to set up delivery.

Lift gate service is available for your order that is being shipped freight. Lift gate service can range anywhere from $50-$200 depending on weight and size of the shipment. Lift gate service must be requested at time of order. If you are placing a phone order, please tell the customer service representative you would like lift gate service. If you are ordering online, please put the request in the notes area. A customer service representative will contact you regarding the extra charge.

If Lift Gate service is not used, you may need additional help to unload the shipment. Swimming pools come on pallets and shrink wrapped. You will need to break down the pallet and unload the individual boxes.

What does it mean when it is noted by items that they are being shipped hazardous?

Pool Chemicals

National Discount Pool Supplies, LLC reserves the right to cancel any pool chemical orders deemed to hazardous to ship due to the size of the order or the chemical combination(s) within the order.

IMPORTANT NOTICE

National Discount Pool Supplies is an online retailer. We do not manufacturer any of the products on our website. In no way may National Discount Pool Supplies, LLC be held liable for misuse of these products. The warranties do not cover claims for damage due to abuse, neglect and/or alterations. We will not be held liable for any bodily injury from the use of any products. Some photos are for illustration purposes only

Do you have a printed catalog?

At this time we do not have a printed catalog, all of our available items can be found on our online website.